Refund & Returns
We want you to love every scoop.
If something isn't right with your order, we'll do our best to make it right—quickly and fairly.
Returns
Because our products are food items, we can only accept returns if the product is unused, unopened, and in its original packaging.
If you'd like to request a return, simply email us at support@betteryou.pk within 30 days of receiving your order. Please include your order number and the reason for your request.
Once your request is approved, we'll guide you through the return process.
Damaged, Wrong or Missing Items
Received the wrong product? Something arrived damaged?
We're really sorry.
Please email us at support@betteryou.pk within 48 hours of delivery, along with a few photos of the package and product. We'll review the issue and arrange a replacement or refund as quickly as possible.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened or used food products
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Products with damaged or missing original packaging
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Sale or clearance items
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Gift cards
Refunds
Once we receive and inspect your returned item, we'll let you know the outcome.
If your refund is approved, the product amount will be refunded to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.
Please note: Delivery charges are non-refundable, as they're paid directly to our courier partners to get your order safely to you. Even if a return is approved, only the product amount will be refunded.
Need Help?
If you have any questions about your order, don't hesitate to reach out.
We're always happy to help.